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30 Day Money Back Return Policy
If your product is received in non-functioning condition we ask that you contact the manufacturer's technical support first. They may be able to help you get it working or they may instruct you to send it back to us for replacement or refund. Please contact us if this is the case. If you live in the Continental 48 United States, we will we will pay for UPS to pick up and return the product to us. We cannot pay for return shipping on orders outside the Continental 48 United States.
If it is more than 30 days past your purchase date we cannot accept a return of your product, regardless of it's condition. If you discover a problem after 30 days, we will refer you to the manufacturer to exercise the warranty to have it repaired or replaced. Please check your product as soon as possible after it arrives so that all of your options are available to you.
If you are not completely satisfied with your purchase for any reason, you may return it within 30 days for a 100% refund of your purchase price, provided it meets our requirements. Shipping costs are not included. Your product may be returned to us for refund if your situation meets ALL of the following requirements:
- You contact us to arrange for return authorization within 30 days of your purchase.
- Your product is in "like new", resaleable condition.
- Your product is returned with the original packaging and paperwork in new condition. Unfortunately, this also means that if your product is packaged in such a way that it cannot be opened without destroying the packaging, it is not eligible for return if open. PLEASE DON'T DESTROY ANY PACKAGING UNLESS YOU ARE SURE YOU WANT THE PRODUCT!
- Your product is packaged for return with an overbox to protect the packaging just as you received it.
We will NOT issue a refund if:
- Your product appears used or abused when we receive it.
- The original packaging and paperwork is missing, destroyed or damaged.
- You send the product to us without an overbox to protect the original packaging.
- You send the product to us without first getting an RMA (Return Merchandise Authorization) number.
If your product has been used for a while and stops working it is not eligible for return, but most likely is still covered by manufacturer's warranty. They will repair or replace it at their discretion, but you must contact the manufacturer directly to exercise the warranty.
All returned products are inspected before we issue a refund. If your product does not qualify and you send it to us anyway, we will simply send it back to you with no refund.
Please keep in mind that the return process can take 2-4 weeks for return shipment, restocking, and refunding. Refunds are issued by the same method as your payment.
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