Ordering InformationRock The Boat has been in business since 2003. We are registered by the State of Utah and licensed by the City of Spanish Fork. Like many online retailers, our products ship from multiple fulfillment centers across the country, but our main offices are located at:
1641 S Oak View Lane
Spanish Fork, UT 84660
Is Shopping On Your Site Safe?Yes! Our web site uses up-to-date SSL technology to encrypt your order information as it is transmitted to us so only we can see it. We don't sell your information to anyone else. We will only use it to contact you about your order. Our server is regularly scanned for potential security threats by Beyond Security to keep hackers out.
To further protect you, we don't collect and store your credit card information (card number, expiration date, etc.) on our own servers or in our own database. Instead, we use the services of Authorize.net, a leader in online credit card processing and security, and also PayPal, which is the most popular payment processor on the Internet. When you pay for your order with us, you are actually forwarded to the web site of one of these trusted processors to make your payment.
How Do I Pay For My Order?We take credit card payments via VISA, MasterCard, and American Express. Customers within the United States can also pay using PayPal. In addition to Visa, MasterCard and American Express, PayPal lets you pay with Discover Card or an eCheck directly from your checking account. Your credit card is charged immediately when you place your order. If a refund or adjustment is necessary, we submit a credit to your PayPal or credit card account.
How Do You Ship And When Will My Order Go Out?We ship using major carriers like UPS, FedEx and USPS. Ground, 3 Business Day Service, 2 Business Day Service and Next Business Day Service are all available within the Continental United States. Since our products ship from many different locations around the USA, we cannot always guarantee which carrier will be used for your order, except for when you choose USPS Priority Mail service for PO Boxes, Military Boxes, Alaska, Hawaii, and US Provinces.
We ship to Canada via UPS Standard, or USPS Priority Mail International. International shipping via multiple carriers is also available for all other countries.
If everything is in stock, we ship the same day or the next business day after you place your order, depending on the time of day. Some items are shipped from distributors that take 2-3 business days to go out as indicated on our site. We do our best to get expedited orders shipped as quickly as possible. If an item on your order isn't in stock, we will contact you and let you know how soon we will get the item in and when you can expect your shipment.
Can I Return My Order For A Refund?Yes! We have a 30 day return policy for 100% of your purchase price with no restocking fees. Be sure to check out the important details of our policy here. Just contact us to set up a return.
What If My Product Doesn't Work When I Get It?Almost all of the manufacturers of our products offer technical support phone lines for you to call to get help. If the manufacturer determines the product needs to be replaced we have a process in place for handling that as quickly and conveniently as possible. Check out this page to view the details.
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