Security & PrivacyRock The Boat uses the latest SSL technology to secure our web site and your information. When shopping you will notice a lock or key symbol in the status bar of your browser. This indicates that information sent between your computer and our servers is encrypted for security.
Rock the Boat only collects personally identifiable information when you order from us. We do not sell our customer information to third parties. We only use your information to process your order and to contact you with regard to our web site.
We do collect non-personally identifiable information from all of our visitors that is aggregated and viewed in the form of statistics to help us improve the quality of our web site. An example of this kind of information would be a record that a particular page on our site was viewed by an unidentified visitor.
We do not collect and store your credit card information (card number, expiration date, etc.) on our own servers. We use Authorize.net, an industry leader in credit card processing and security for this purpose and also PayPal. Payments that you make to us are actually performed on the web sites of our payment processors. For details on the security arrangements of these sites, please contact them directly.
Content & AccuracyAll of the content on this site is original information generated by us, or promotional information provided by the manufacturers of the products we sell and is used by permission.
We make every effort to provide an accurate description of all of the products and services we offer. However, we cannot guarantee 100% accuracy of the information on our site. Also, we cannot be responsible for any losses you may incur due to errors on our site.
Keep in mind that the color displayed in product photos on our site may not be an accurate representation of the color of the actual product. The colors you see on your computer are dependent on the capabilities and settings of your monitor. Colors will not look the same on every computer.
Sales TaxRock The Boat is a registered business in the state of Utah and we are required to collect state and local sales tax for purchases made from within the state. We do not collect sales tax for purchases made from outside of our state. Sales tax collection is based on the billing address of the purchaser, not the shipping address.
Order AcceptanceRock The Boat reserves the right to reject any order for any reason. Reasons we may reject an order might include (but are not limited to) the inability to fill an order that requires a large quantity, a shipping address to which it would be risky to ship (such as some 3rd world countries), or a suspicion of fraud. If we reject your order we may notify you via email. We will always refund all money paid on rejected orders.
30 Day Money Back Return PolicyIf you are not completely satisfied with your purchase, you may return it within 30 days for a refund of your purchase price. View the important details of our return policy. Contact us to set up a return.
If you recieve your product in non-functional conditionOn rare occasions a product is shipped with a manufacturing defect. We understand this is frustrating and we want to make correcting the problem as painless as possible. We first require you to contact the manufacturer's technical support, even if you have a professional installer. The manufacturer will know his product better than anyone and can best determine the problem. If the manufacturer recommends replacement we will take care of that for you. If you are in the Continental United States we will dispatch UPS to pick up the product. They will bring a prepaid label. We will simultaneously ship you a replacement product. Contact us to set this up.
Warranty/RepairsAll of our products are warrantied by the manufacturer. Please contact the manufacturer directly for warranty and/or repair service. Each manufacturer handles warranties differently. If the manufacturer instructs you to return the product to us for replacement we can help you. Some manufacturers may refer you to a repair center in your area. Click here if you need to make a warranty claim.
Returning a ProductPlease contact us before sending a product back to us! We have a system in place to make the return process as painless as possible. To better serve you we must assign an RMA number to your product before it can be returned. We cannot accept returned products without an RMA number. We are here to help, so please let us help! Please keep in mind that the return process usually takes 2-4 weeks for return shipment, restocking, and refunding.
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